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We want you to love your Colony Collective purchase! Every order is carefully packed and prepared with love before making its way to you.

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Shipping

Orders are typically processed and shipped within 3–5 business days of purchase. Orders placed on weekends or holidays will begin processing on the next business day.

Once your order ships, you will receive a confirmation email with tracking information when available.

Please note that shipping times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside of our control.

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Shipping Costs​

Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

At this time, we ship within the United States.

Damaged or Missing Packages

We carefully package every order before it leaves our hands. If your package arrives damaged, please contact us within 5 days of delivery and include photos of the damaged item and packaging so we can help resolve the issue.

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your delivery carrier. If you still cannot locate your package, contact us and we will do our best to assist.

The Colony Collective is not responsible for packages that are lost, stolen, or misdelivered after being marked as delivered by the carrier.

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Returns & Exchanges

We want you to be happy with your purchase. We accept returns on eligible items within 14 days of delivery.

To be eligible for a return, items must be:

• Unused and in their original condition

• Free from damage, stains, odors, or signs of wear

• Returned with any original packaging or tags, when applicable

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we sent the wrong item.

Once your return is received and inspected, we will issue a refund to the original payment method for the purchase price of the returned item. Original shipping charges are non-refundable.

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Items that cannot be returned

For hygiene, personalization, or other practical reasons, certain items may not be eligible for return, including:

• Personalized or custom-made items

• Items that have been used or damaged after delivery

• Gift cards

• Sale or clearance items, where noted at the time of purchase

If you are unsure whether an item is eligible for return, please contact us before sending it back.

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How to Start a Return

Please email us at hello@colonycollectiveco.com within 14 days of receiving your order. Include your order number and a brief explanation of the reason for the return.

Please do not send items back without contacting us first. We will provide the return instructions and address.

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Final Sale Items

Any item specifically marked Final Sale at the time of purchase is not eligible for return or exchange.

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Questions?

We're happy to help! If you have any questions about shipping, returns, or an order you've received, please contact us at hello@colonycollectiveco.com.